freshdesk Review
Freshdesk Is An Easy To Use Cloud Based Customer Support Software With A Powerful Suite Of Features In An Intuitive User Interface. This Software Can Help You in Three Different Ways....
- how your customers can get help easily
- how your team can be more efficient at providing support
- how you can easily scale support
Convert your customer queries into support tickets & provide an ultimate experience for your clients. freshdesk automatically assigns support ticket to different agents oR departments based on the intelligent rules you define. you can manage all your brands from one single dashboard. no need of logging in and logging out again & again. Cool, Right ? continue Reading...
Girish Mathrubootham is the Founder & CEO of Freshworks. he initially started freshdesk in 2010. Later, freshworks became the main parent company, freshworks, freshcalls, freshteam, freshteam, freshsales & freshmarketer were under it. freshworks has grown from 20 employees to 200 employees in just a couple of years. freshdesk is one of the fastest growing SAAS in the world & is the flagship product of freshworks. Freshdesk was trusted by 150,000+ businesses Including Giant companies like Honda, unicef, honda, pearson, cisco, TeamViewer, American Express, hp & many more...
Girish Believes That A Company can Be Successful Only On The Foundation Of The Happy Customers. So he founded freshdesk to Resolve Your Customer Queries Quickly. you can Define The Status And Priority Of Each Support Ticket OR Even Trigger A Webhook To Send The Info. To An External App. The Freshworks Team Is Also actively Working On Artificial intelligence & machine learning.
I am Ganesh bommanaveni, the founder of rankMe1, a digital marketing agency. i've used many of support desk softwares like: zendesk, helpwise & zoho desk to provide support for my clients. this review is based on my personal experience with freshdesk.
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Keep track of customer queries by converting them into support tickets. Convert all incoming emails, social media messages into support tickets. Prioritize, categorize & assign them to an agent OR a department. You can also see who is viewing & replying to a particular support ticket. you can save reply's & Reuse them, thanks to the Canned responses feature.
Start Small & Grow Big...
YOU'LL GET ESTATE PLAN FOR 21 DAYS, THEN DOWNGRADE TO FREE PLAN AND USE IT FOREVER FOR FREE !
customers sometimes sends multiple emails for the same Issue. in this case you can merge the support tickets and increase your teams productivity & save time. you can view each & every agent activity in activity log Section & get notifications With-In Your Dashboard, Thanks To The Smart Notifications Feature.
Take data-driven decisions & fly above the competition! . with freshdesk, you can analyze your customer support data & take better business decisions. schedule & Download the reports in PDF format & discuss with your team members during meetings & reviews.
Freshdesk has everything you need to run a reliable, secure helpdesk. You can even install your own custom SSL Certificates & Put IP and Network restrictions. Thanks to the help widget, now you can embed answers, collect feedback, & address customer issues even before they turn into actual problems. freshdesk also comes with custom domain & offers many more wide range of customization options.
The Team is actively working on building new features & pushing new updates each and every month. this includes help widget, a new feature launched in early 2020. you can now engage your customers instantly through WhatsApp and resolve their queries faster.
In 2020, a Quality customer service is crucial for any business. there is a lot of competition in almost any business. you need to provide superior experience to your customers.
Businesses need advanced analysis and reporting for better business decisions. freshdesk got you covered. they have in-built analysis. so you can track and monitor what is going on in your company. solve your customer complaints quickly & convert them into your brand promoters.
freshworks has a suite of marketing tools, you can integrate all tools with each other and run your business on auto-pilot. they also have many helpful articles on their blog. Including: 5 Business Survival tips for SMEs During the Current Crisis, How to Set Up Your IT Team to Enable Remote Work, How Working From Home will Impact your Customer Service Operations & many more....
YOU'LL GET ESTATE PLAN FOR 21 DAYS, THEN DOWNGRADE TO FREE PLAN AND USE IT FOREVER FOR FREE !
My Rating: 4.9 / 5