Freshchat Review

Freshchat Review

Worried about the quality of your leads generation & Customer Support? Messaging softwares like Freshchat is a solution to your entire problem as it offers intelligent and personalized answers to satisfy your customers. Customers expect 24x7 live chat support.

later downgrade to a free forever plan

But it’s very hard to choose the right software, because there are a lot of live chat softwares available for free . Freshchat is one of the best live software for lead generation & for customer support. Let’s get to know more about this advance live chat software platform.

what is freshchat ?

Freshchat is another product of Freshworks, which powers more than 150,000 businesses for better lead generation and customer satisfaction. freshchat is a customer messaging software suitable for all size business.

I am Ganesh Bommanaveni, an SEO & a Digital Marketer with 5+ years of experience & foudner of a digital marketing agency. This review is based on my personal experience with live chat platforms like liveAgent, Freshchat, Tawk.to etc...

With Freshchat, you can delight your user, everywhere including mobile, social media, website & on messengers. It covers all the mature and modern capabilities which can completely transform your clients experience & ultimately helps boost up your business. Here a few main features of freshchat...

  • Priority Inbox
  • Segmentation of Users
  • In-App Campaigns
  • Customized Bot Workflow
  • Mobile Applications for All Team Members
  • Friendly Interface

Freshchat offers a variety of channels through which your customers can reach you. To facilitate appointment and communiqué, Freshchat integrates with Popular help desk platforms and messaging APK's including Slack, Facebook Messenger and Zendesk. If you are a current Freshsales or Freshdesk user, you can migrate all your data seamlessly from one system to the other.

According to satisfied customers, Freshchat has made the chatting experience to a more personalized level, and fine-tune the conversations according to both yours and your customers’ prospect. Let explore what makes the customer say this.

What makes Freshchat different?

If you want to achieve your business goals, then you need must know how to communicate with your customers more efficiently. Freshchat allows you to interact with the customer in real-time and respond quickly to their needs quickly and enhance your engagement rates.

messaging channel

Through this, you can provide your customers what exactly they're looking for. this helps you to organize user conversations on topics and forward their demands to the right agent in your association. This way you can...

  • Respond efficiently to the needs of the customers
  • Get to know more about the needs of users
  • Initiate a contextualized marketing campaign

Conversion-oriented Live Chat

This allows you to ping the right Lead / customer. With Freshchat, you can target marketing and messages strategies more efficiently to boost your Lead Scoring.

chatBot that works 24/7

Your customer support service should be available 24 hours a day. Don't worry! Let’ Freshchat advance Bot technology answer to your customer’s requirements. They get instant answers based on their query. thanks to the artificial intelligence & machine learning technology.

Intelligent Metrics

Freshchat collects data for analytics. so you can take better business decisions. this option is very important if you want to examine data on:

  • reply time of your team
  • most frequent topics
  • level of customer satisfaction

Seamless integration with Freshworks products and similar applications

Maximize your performance with the leading softwares such as Freshdesk & Freshsales. get the benefit of Freshchat integrations with popular messaging apps including...

  • Slack
  • Zendesk
  • Facebook Messenger
  • ClearBit
  • & More...

How Freshchat is helpful?

Increased marketing and boost up lead generation

Freshchat helps marketing and sales to send triggered messages to website visitors. Based on advanced event-based targeting, teams can send highly contextual messages to the right visitor at the right time to drive them to back and make them stay on the website.

If The Visitor Responds, An Advance Bot Kicks In To Capture Leads, Authenticate, And Auto-Upload Them Into The CRM. Through This With In-App Campaigns, The Team Members Can Reach Out To Users, Educate And Retain Them Through Surveys, Announcements And Best Practices.​

Quick response times, decrease chat drop-offs, non-contextual targeting

Team members can access the entire context including messaging history, events timeline, user details, and link to their social profiles in-between conversations, if required. this helps them to sound smarter and respond quickly.

Additionally, team members can fetch data from the external tools like order management systems, marketing automation or CRM with the help of SmartPlus to make efficient data-backed conversations.

List Of Top Companies Using Freshchat

Users are multitasking. Live chat comes with the burden as it involves real-time engagement.

With features like channels (sorted conversations on topics), integrated read receipts, FAQ (self-service in messenger), push notifications, and ability to reply through images, videos, emoji or the good ol’ sentences. Freshchat offers the experience of messaging apps like WhatsApps to businesses and eradicates the burden of real-time engagement.

popular plans of freshchat

Freshchat offers monthly as well as yearly venture pricing subscriptions customized to meet the needs of companies, counting a free package for 10 members group. Here you will find out the more details on Freshchat pricing....

Sprout – Free plan

  • 10 active members
  • unlimited contacts
  • priority inbox
  • channels & groups
  • 30 day chat history
  • App integrations
  • Mobile Apps
  • Desktop & Mobile Push Notifications
Yes, you can later downgrade to the above free plan

blossom

  • all sprout features
  • unlimited contacts
  • events timeline
  • limited triggered messages
  • FAQ'S
  • Zendesk Integration
  • Assignment rules
  • smartplugs
  • Business hours

garden

  • all blossom features
  • unlimited contacts
  • Unlimited, recurring triggered messages
  • Bots
  • In-app campaigns
  • event capture
  • clear bit integration

estate

  • all features of garden plan
  • unlimited contacts
  • Multilingual support
  • IP Whitelisting
  • Customer Success manager

the bottom line

Now, do i recommend freshchat? Yes, because they offer a free forever plan with all the basic features. it is more than enough for a small & medium scale business. Freshchats is an advanced messaging software made for sales and customer engagement teams to talk to the customers on the mobile app, website, or social pages.

It is an all-in-one solution. It Helps your Businesses & your Teams To Focus On A Context-Driven And Continuous Messaging Experience. Start your free 21 days trial for a premium plan & later downgrade to the free plan. get started now !

My Rating: 4.8 / 5

4.8/5